Moving home with Octopus Energy: moving out and moving in

Use the moving-out option in your Octopus account. It asks for your new address and the dates you leave the old home and arrive at the new one. Tell Octopus as early as you can, though late notice is accepted too.

If you take Octopus with you, Octopus says your tariff and your Direct Debit amount stay the same at first, and it may suggest a new payment once it sees your usage in the new home. If you do not want to take Octopus with you, it closes the old account and sends a final bill.

If Octopus already supplies your new home, register through its move-in page with your postcode and address. New occupiers start on Flexible Octopus, its standard variable tariff, and can change tariff afterwards.

If another supplier is in place, you are supplied by them from the day you get the keys. You can still switch to Octopus once you have moved in.

Take readings at both properties on the day you leave and the day you arrive, with dated photos. They split the usage between you and the previous or next occupier, so nobody pays for anyone else’s energy.

• Old home: final reading on the day you leave.
• New home: opening reading on the day you arrive.
• Two-rate meters: record both day and night registers.

A smart tariff such as Agile, Go or Intelligent Go needs a working smart meter at the new home. If the new property has an older or non-communicating meter, you may need a smart meter installed before the tariff can apply there.

• Your first month with Octopus EnergyWhat happens in your first weeks with Octopus: the switch date, your first reading, your Direct Debit and the first chance to change tariff.
• Octopus can’t find your address: what to doWhy an Octopus quote sometimes cannot find your address, how your MPAN helps, and the form Octopus provides for missing addresses.
• What is Octopus Energy? Tariffs and how it differsA plain-English introduction to Octopus Energy: who it is, the kinds of tariff it offers, and how to find the right one for your home and region.
• The Octopus app: what it does and where to find thingsWhat you can do in the Octopus Energy app: readings, usage, payments, tariff changes, Octoplus and smart device control.
• Your fixed tariff is ending: what to do and whenThe 49-day exit-fee window, the 45-day point when Octopus shows your options, and what happens if you do nothing when a fix ends.
• Does Octopus do a credit check?How Octopus uses your credit data when you join, what it shares with TransUnion, and how paying on time or late affects your credit file.